Question 1

What is Classy Comments?

Accepted Answer

Classy Comments is an AI-powered comment refinement service that helps website visitors write more polished, professional comments. It automatically intercepts comment submissions and offers improvements for grammar, tone, profanity, and more.

Question 2

How does it work?

Accepted Answer

When a user tries to submit a comment, Classy Comments intercepts the submission and shows a modal with the original text on the left and a refined version on the right. Users can then approve the refined version, edit the original, or cancel.

Question 3

Do I need an API key?

Accepted Answer

No! Demo mode works completely offline without any API key. It uses rule-based refinement for basic improvements. For full AI-powered refinement, you can create an account and get an API key.

Question 4

How much does it cost?

Accepted Answer

We offer three plans: Free (1,000 refinements/month), Pro ($29/month for 50,000 refinements), and Enterprise (custom pricing for unlimited refinements).

Question 5

What happens if I exceed my plan limit?

Accepted Answer

Additional requests may be throttled or rejected. You'll receive warnings at 80% and 90% usage. You can upgrade to a higher plan at any time.

Question 6

Can I cancel my subscription?

Accepted Answer

Yes, you can cancel anytime from your dashboard. Your access continues until the end of your current billing period.

Question 7

How do I install the WordPress plugin?

Accepted Answer

Download the plugin from our website, then go to Plugins → Add New → Upload Plugin in your WordPress admin. Activate it and configure your settings under Settings → Classy Comments.

Question 8

Will it work with my WordPress theme?

Accepted Answer

Yes! Classy Comments works with any theme that uses standard WordPress comment forms. It automatically detects comment textareas.

Question 9

Does it work with custom comment forms?

Accepted Answer

Yes, it works with most custom implementations. If you encounter issues, contact our support team.

Question 10

Can users bypass the refinement?

Accepted Answer

No. When "Strict Mode" is enabled, all comments must go through the refinement modal. Users can edit their original text or cancel, but they cannot submit unprocessed comments.

Question 11

What platforms are supported?

Accepted Answer

We support WordPress (plugin), React (npm package), vanilla JavaScript (CDN), and any website via our browser extension. Full API access is also available.

Question 12

Can I use it with React or Vue?

Accepted Answer

Yes! Install @classy-comments/core via npm and import it into your React, Vue, or any JavaScript project. See our documentation for integration guides.

Question 13

Is there a browser extension?

Accepted Answer

Yes! Our Chrome extension works on any website, including Twitter, Reddit, YouTube, and more. It supports both regular textareas and contenteditable elements.

Question 14

Is my data safe?

Accepted Answer

Yes. In Demo Mode, everything happens locally in the browser - no data is sent anywhere. In AI Mode, comments are processed through our API with encryption, but we don't sell or share your data.

Question 15

How long do you store comment data?

Accepted Answer

We retain processed comments for 90 days for analytics purposes, then anonymize or delete them. Account data is kept until account deletion, then 30 days for backups.

Question 16

Are comments sent to AI providers?

Accepted Answer

In AI Mode, yes - comments are sent to OpenAI, Anthropic, or Ollama (depending on your configuration) for processing. In Demo Mode, no external API calls are made.

Question 17

What security measures do you have?

Accepted Answer

We use HTTPS encryption, rate limiting, CSRF protection (nonce), honeypot fields, cryptographic security tokens, and comprehensive logging. The WordPress plugin includes multiple layers of validation.

Question 18

What can Classy Comments fix?

Accepted Answer

Grammar and spelling errors, ALL CAPS text, excessive punctuation (!!!, ???), profanity (remove or soften), inappropriate tone, emojis (add, remove, or keep), and overall comment quality.

Question 19

Can I customize the refinement settings?

Accepted Answer

Absolutely! You can control formality level (1-5), tone (friendly/neutral/professional), profanity handling, emoji handling, grammar strictness, length preference, and add custom instructions.

Question 20

Does it work on mobile?

Accepted Answer

Yes! The modal interface is fully responsive and works great on mobile devices.

Question 21

What are the WordPress requirements?

Accepted Answer

WordPress 5.0+, PHP 7.4+, and a modern browser. We recommend WordPress 6.0+ and PHP 8.0+ for best performance.

Question 22

Can I use my own AI models?

Accepted Answer

Yes! If you're using Ollama, you can run local AI models on your own infrastructure. We support OpenAI, Anthropic, and Ollama.

Question 23

What API rate limits exist?

Accepted Answer

General endpoints: 100 requests per 15 minutes. Classification: 20 requests per minute. Authentication: 5 requests per 15 minutes. Enterprise plans can request custom limits.

Question 24

Can I see the source code?

Accepted Answer

Yes! Classy Comments is open source. The core library, backend, and WordPress plugin are all available on GitHub.

Question 25

How do I get support?

Accepted Answer

Check our documentation first. For additional help, email support@classycomments.com or open an issue on GitHub.

Question 26

Is there a demo I can try?

Accepted Answer

Yes! You can try Demo Mode immediately after installing the WordPress plugin (no API key needed), or test the browser extension, or use the demo on our website.

Frequently Asked Questions